360onlineprint Reviews

Failed to meet production and delivery dates and would not cancel and refund the order. Terrible customer service as it is impossible to speak to a person. Stay far away.

Order Plcaed on Aug 07. Suppose to deliver on Aug 14 with expedite shipping.

No response.  No customer care.

Today is Aug 24. Complaining about this  takes 30 mins to find the link and you dont get a proper response.

STUPID Service and DO NOT PLACE ORDER.

ThoBala

Absolute scam. We ordered stickers which after 3 weeks of waiting for our over priced delivery were delivered to somewhere other than our property. We were there all day and have property cameras, no delivery person ever entered our location. Fighting this has been insane there is no actual customer service for when their are issues just a chat bot. I submitted tickets daily for a week before receiving a reply telling me that my package had been delivered and to have a great day despite having explained the situation over and over already. I am now on week 3 of going back and forth and have filed fraud charges with our bank because we are clearly never getting our items or money back from this scam company.

I placed 2 orders for business cards using designs I uploaded after receiving cards that were the wrong size from a different company. When I received the cards from 360 Print the small print is very grainy and difficult to read. I used the same file uploaded for the other company and the print on those cards is fine. I emailed the customer service department and was told to send pictures of 10 of the defective items. I sent 10 images of the faulty cards and after several days I was emailed back again. This time they are asking for a video of the faulty cards. I am not sure what a video will show that a picture wont!?! Terrible product and customer service! I suggest purchasing elsewhere.

I made several sticker orders with 360 Printing and was perfectly happy with the experience, until I placed an order in April. The site charges you for shipping - more if you want it sooner, less if you can wait. I chose the longest wait, but many weeks went by, and I realized I hadn't received a shipping notification. Checking my account, the order was due in just days, so I messaged customer service and was told there was a delay, nothing else. I asked for a refund because I needed the stickers sooner than I would get them. They credited my account $1.95 (ONE DOLLAR and NINETY-FIVE CENTS, yes, that's right) for the shipping, only to be used on another order and not to be paired with any other discount. That in and of itself was a joke. Days later, I messaged and asked to just cancel the order; I had been forced to place a new one on another site. I sent that message on a Friday afternoon. Customer service conveniently replied to me an hour after the item had finally shipped on Monday; whoops, now they couldn't do anything for me! If I wanted a refund, they said, I should refuse the package. So, I guess they thought I should stand on my front porch for several days in order to direct the delivery person away? I made it clear this was not an option; they didn't reply. THEN I got a random FedEx bill, charging me for customs fees for these useless stickers I no longer wanted. They asked to see the bill. I scanned it and sent it over only to be told that, "Regrettably customs fees are charged directly to the customer by the carrier nevertheless we understand your complaint and to compensate you for this situation, we inform that we will credit this amount, reimbursing it to your customer account, that way you can use it in future purchases." I will certainly not be making any future purchases, and I would caution anyone else from buying from them; it seems to me that they had production issues and switched to an overseas provider without properly managing the situation or customer expectations. Customer service was useless and aggravating.

First off, the print quality is horrible. The colors are off and the paper is cheap. I ordered stickers and business cards and both are just awful. Furthermore, the packaging was not adequate. One of the business card boxes split, and at least 500 cards were lost. There is absoultely no way to reach anyone. Even their customer service email addresses are not valid and just bounce back. Finally, after having pretty much accepted my fate with these, all of a sudden, I started getting bills from FedEx for tariffs, broker fees, and service charges for every simble package! Yes, they shipped each roll of stickers separately, and broke the business cards up into 3 boxes as well. At this point, I have already paid as much in tariffs and fees as the whole order cost me to begin with, and we aren't done yet! The website has USA addresses on it and implies it is an American company, but everything ships from China. Cost me as much as good printing from a USA company would have cost, but I thought I WAS using a USA company. Avoid this business. They are sneaky, false, and just barely above scammer level.

I noticed it right after I pulled everything out and set it on the table, since I was already checking a few other things at the time. The edges looked really clean, and I didn’t see any rough bits or messy spots anywhere.

I got email updates whenever my order moved to the next step, so I wasn’t just sitting there wondering what was going on!!! The delivery did take a little longer than I expected, but it was still fine overall!!!

I tried placing my order and the checkout process was confusing. It kept making me start over, which got annoying fast. Like, I’d think I was almost done, then suddenly I was back at the beginning again. The whole thing just felt slow and a bit frustrating.

I was getting impatient waiting to get this sorted, but they replied quickly and fixed my issue without any hassle. i was just glad it didn’t drag on any longer

I had a little issue with my order, and for a second I thought it was going to turn into a whole saga, but support actually sorted it out quickly. It did take one extra email to get everything fully handled, but overall it was painless.

I found it a bit confusing sometimes... not terrible or anything, but there were moments where I had to stop and figure out what was going on. Overall, it was okay!

My first thought was that it might look cheap because it was so affordable, but nope, it actually came out really nice. Quick judgment: totally worth it.

I was happy with how these turned out. The prints looked sharp, and the colors were really close to what I expected. The paper felt decent too, not cheap or flimsy. A few of the edges weren’t perfectly clean, but it wasn’t anything major. I also reached out with a quick question and support basically said something like, “If anything looks off, just let us know and we’ll help,” which was nice. For the price, I’m satisfied and would use them again.

I ordered some prints and wasn’t totally sure when to expect them, so I kept checking for updates just to reassure myself they were on the way. They actually arrived sooner than I thought, which was a nice surprise. The packaging was fine too, and everything showed up in good condition. I’m giving 4 stars because the tracking updates were a bit slow, and I would’ve felt better with a little more clarity there, but overall I’m happy with how fast the delivery was.

My order showed up with exactly the quantity I asked for. I did a quick count just to be sure, and everything was there. It’s a small thing, but compared to other orders I’ve had where... anyway, I’m happy this one came right...

I used 360onlineprint to order some flyers, and the file setup part was clear overall. I was expecting to get a bit lost, because print specs can be one of those things that look simple until you actually start uploading stuff.

Their instructions for bleed, margins, and file format were explained in a way that made sense, so I wasn’t sitting there guessing the whole time. I did still end up checking my PDF twice, maybe three times actually, because a couple of details felt a little tucked away and I kept thinking I might have missed something.

In the end, everything went fine and the process was smooth enough. I’d just say it could be a bit more obvious for people doing it for the first time. Good experience overall, 4 stars from me

A friend recommended them to me, so I was hoping for a smoother experience. The final print turned out okay, but they flagged an issue with my file late, and the prepress advice was a bit confusing. It all worked out in the end, but the process felt more stressful than it needed to be.

I’ve ordered from 360onlineprint a few times now, usually flyers and small cards for my shop, and overall it’s been a reliable experience :).

The main thing I appreciate is that the print quality stays consistent. The colors look the same from order to order, and the paper feel is what I expect each time. Delivery has been fine too, not always super quick, but nothing that caused a big problem.

I’m giving 4 stars because one order did take a little longer than expected, but besides that, I’ve been happy with the results and would order again!

The paper itself feels really nice and thick, and the colors turned out good. I was a bit disappointed to find one flyer had a tiny bent edge though. It’s not a huge deal, but I expected everything to arrive in perfect shape